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Privacy Declaration
The Privacy Statement applies to the collection and use of personal information collected in certain circumstances, for example when one visits our website, inquires about our services, reserves a room, makes a purchase, or calls us. Please take the time to read the following document, in which information regarding how Rötzer GmbH & Co KG uses this personal information, what kind of data is collected, how and to what purpose the data is used, with whom Rötzer GmbH & Co KG shares this information, and what measures Rötzer GmbH & Co KG takes to protect your personal data. Data-privacy obligations which go beyond the scope of this privacy declaration shall remain unaffected.
Why does Rötzer GmbH & Co KG collect personal information?
Rötzer GmbH & Co KG collects and uses your personal information in order to offer exceptional customer service, easy access to our website, and offer and provide optimal services. Furthermore, your personal information assists Rötzer GmbH & Co KG in informing you about our newest products and special offers and to keep you informed about other developments that we feel may interest you. If you not interested in our new developments and/or would not like to receive information about our new products and services, you can inform us at any time.
What data is collected?
There are many situations in which your personal information can help Rötzer GmbH & Co KG provide better service. That is why, for example, you are asked to provide information when you start a transaction. Only information relevant to the current situation will be requested. Normally this includes name, billing address, telephone number, e-mail address, preferred method of contact, and/or credit card information. Additionally, Rötzer GmbH & Co KG collects data for marketing research in order to better understand our clientele and offer appropriate services. Furthermore, Rötzer GmbH & Co KG collects customer activity data from our website. On the basis of this information, Rötzer GmbH & Co KG can assess which information is useful to our customers and which areas of our website and online services are of interest.
When does Rötzer GmbH & Co KG share personal information?
Rötzer GmbH & Co KG takes the protection of your personal information very seriously. Rötzer GmbH & Co KG promises you, that your contact information is never sold or passed onto other vendors. In order to provide you with exceptional service, Rötzer GmbH & Co KG may, under certain circumstances, give your information to legal individuals who are obligated to handle the information in accordance to the Privacy Statement. Under certain circumstances, it can be beneficial for Rötzer GmbH & Co KG to provide other companies (who are strategic partners with, or employed by Rötzer GmbH & Co KG) with certain information so that they can provide you with services and products in the name of Rötzer GmbH & Co KG. These companies can help us to process information, take reservations and orders, deliver products, administer and maintain customer data, offer customer service, evaluate interest in our products and services, conduct customer research, or complete polls regarding customer satisfaction. These companies are obligated to handle your personal information in accordance with the Privacy Statement in order to protect personal privacy. Furthermore, Rötzer GmbH & Co KG may be required by law or legal regulation to provide personal information.
How does Rötzer GmbH & Co KG protect your personal information?
Rötzer GmbH & Co KG takes precautions, including administrative, electronic, and physical procedures, to protect your personal information from loss, theft and misuse, as well as from unauthorized access, transmission, alteration, and deletion.
The website employs the industry-standard SSL (Secure Sockets Layer) encryption. Your personal information and credit card information required in internet transactions is thereby safeguarded.
You can also help us secure your information by following some simple steps. Change your password often using a combination of letters and numbers and make sure you are using a secured web browser.
Integrity of your personal information
Rötzer GmbH & Co KG has taken security measures to ensure that your personal information for the intended purposes is correct, complete and up-to-date. Naturally, you have the right to access and change your information at any time. You can help us by making sure your contact information and default settings are correct, complete and up-to-date. You may also receive a copy of your personal information by contacting us at the e-mail address mentioned below.
Cookies and other technologies
As is common of many company websites, Rötzer GmbH & Co KG uses “cookies” and other technologies in order to assess which areas of our websites are particularly popular, how our internet guests move around, and how much time they spend in certain areas. Furthermore, Rötzer GmbH & Co KG uses cookies and other technologies to assess the effectiveness of our online marketing and evaluate if it attracts and alerts customers to our products and services. Rötzer GmbH & Co KG uses cookies and other technologies to analyse the data traffic on our website in order that we can improve its design and functionality, and to examine if it communicates efficiently with our customers. Lastly, Rötzer GmbH & Co KG uses cookies to make the website fit your needs better and make the navigation easier in each visit.
Like most websites, information requested by us is automatically collected and saved in a protocol. This information includes internet protocol addresses (IP addresses), type of browser used, internet service provider (ISP), reference and end pages, operating system, date and time, and click stream data.
In some of our e-mail notifications, Rötzer GmbH & Co KG uses the so-called “click-through URL”, that is connected to contents on our website. When you use such a URL address, you pass through our web server before you land at the destination webpage. Rötzer GmbH & Co KG tracks these “click-through” data, to determine the interest in certain topics und to measure how effectively it communicates with our customers. If you would not like you information to be collected in this way, do not click on any text or graphic links in the e-mails.
Additionally, Rötzer GmbH & Co KG uses “pixel tags” (small picture files) that furnish information about which areas of the website the clients have visited or measure the effectiveness of the customer search requests on our site.
With help from pixel tags, Rötzer GmbH & Co KG can send e-mail notification in a format accessible by our customers. Additionally we can research if the e-mails were opened in order to help Rötzer GmbH & Co KG to only send e-mails that interest our customers.
Our corporate commitment to protecting your personal privacy
As was already mentioned, Rötzer GmbH & Co KG takes your personal rights very seriously. So that the security of your personal information is ensured, all workers are given current instructions and the company takes strict security precautions to protect your personal information.
The website contains links to other companies. Rötzer GmbH & Co KG is not responsible for their personal privacy guidelines. Rötzer GmbH & Co KG recommends that you attain these companies’ Privacy Statements.
Use of External Services
This website uses the following external tracking services:
- Google Adwords Conversion
- Google Analytics Universal Tracking
- Google Adwords Remarketing
- Facebook Conversion
- Facebook Custom Audiences
Use of Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under: https://tools.google.com/dlpage/gaoptout?hl=de
Use of Facebook Plugins
Our website makes use of social plugins (“plugins”) from the facebook.com social network operated by Facebook Inc.,1601 South California Avenue, Palo Alto, CA 94304, USA (“Facebook”). When you visit our site, the Plugin establishes a direct connection between your browser and the Facebook server. By means of this, Facebook receives information that you have visited our site from your IP address. If you click on the Facebook “Like” button while you are logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to record your visit to our website in your user account. We wish to draw your attention to the fact that we, as operators of this website, have no knowledge of the content of data transmitted to Facebook or of Facebook’s use thereof. Additional information pertinent to this can be found in Facebook’s own privacy policy.
Use of Facebook Website Custom Audiences
This website uses “Website Custom Audiences” pixels of social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. When you visit our webpages, these tracking pixels establish a direct connection between your browser and the Facebook server, providing information to Facebook that you visited this website with your IP address. In this way, Facebook can link your visit to our pages with your user account. The information received can be used to generate Facebook ads. Rötzer GmbH & Co KG wishes to point out that Rötzer GmbH & Co KG, as the provider of this website, has no knowledge of the content of data transmitted or of the use of that data by Facebook. Further information can be found in Facebook’s own privacy policy at https://www.facebook.com/about/privacy/. If you do not wish to have your data collected via Custom Audience, you can deactivate Custom Audiences here.
Use of AdWords Remarketing
This website uses cookies which have the purpose of directing online advertising within the Google advertising network to the user at a later time. Third-party provides such as Google use information generated by your visit to this website to generate advertising. You, as a user, have the possibility to deactivate the use of cookies by Google by visiting the Google deactivation page at http://www.google.com/ads/preferences.
Questions about your personal privacy rights
If you have questions or concerns regarding the Privacy Statement, please feel free to contact us at the appropriate e-mail address (see below).
Naturally you can ask Rötzer GmbH & Co KG which of your data is or has been collected, where the data was collected, how it is used, and if it was shared with another company. Additionally, you can correct false information or delete incorrectly processed data. The terms of the Personal Privacy Law apply.
Rötzer GmbH & Co KG is authorised to change the Privacy Policy occasionally. If fundamental alterations are conducted, notification as well as the up-dated version will be published on our website.
